top of page
novacom_TILDA.png

Meet Tilda
Your AI-powered customer service for the E-Commerce Industry

Enterprise ready. Smartly. German Engineering.

trust_logo_01.png
trust_logo_02_EN.png
trust_logo_03.png
trust_logo_04.png

Companies that trust us

24/7 Instant Support

Always on. Always available.

Multilingual

Every language. For every customer.

Concurrent Calls

No queues. Even in peak times.

100% Availability. Zero Wait. In Any Language.

Kopie von Überschrift hinzufügen.png

Huge Cost Savings

More Than Just an AI Agent

Superior AI

Build on 30 years of customer care with 100M+ real interactions.

End-to-End Automation

Voice, WhatsApp, email - with smart escalation. And no dead ends.

Rapid SME Deployment

Go live in weeks. No IT projects. Seamless integrations.

Industry Intelligence

Build for E-Commerce. Speaking Your Customers’ Language.

AI Agent for Calls

Whatsapp

SMS

E-mail

Chatbot

Smart Escalation

Tilda, your omnichannel solution

1M+ calls handled

Trusted at scale

68% resolution rate

Faster case closures

95% caller satisfaction

Conversations people trust

Discover why e-commerce businesses trust Tilda – try it live.

Hear how Tilda resolves real e-commerce inquiries in under 2 minutes

Get order status

Initiate return

Check refund

eng_casestudy_headline_only_FD7B33 (1).png

See what Tilda can mean for you

Our case study with Audi

Built for Reliability. Backed by Experience.

30 Years of Service Excellence

Trusted by Europe's Top Firms

Secure, Private & Compliant

These C-Levels already trust in Tilda

Michael Walter

Managing Director

Audi Center HN

»We handle inquiries faster, provide better service and we even save money.«

Leonard Rzechulka

Director After Sales

Minrath Automotive Group

»The team appreciates working with the AI. And performance has been outstanding.«

Rainer Hensel

Managing Director
Jepsen Car Group 

»One thing our clients consistently mention is, how easy it has become to reach us, day or night«

Are you ready for Tilda & the AI revolution?

novacom_icon_orange.png

Tilda is a service of

novacom Gesellschaft für Internet Services,
Software Engineering and Consulting GmbH

Kantstraße 63a
10627 Berlin
+49 (30) 39 80 54 0
info@novacom.de

Get in touch

bottom of page