Why Nova?
Industry-Specific Solutions
Automated service tailored to your business
Always Available for Your Customers
24/7 support - with zero wait times
Omnichannel. Every Channel.
Phone, email, and WhatsApp – seamlessly connected
Proven Technology
Over 1 million customer interactions
Maximum data security
GDPR compliant and TISAX certified
Rapid Deployment
Quick setup without IT projects
About Novacom – 30 Years of Innovation
Since 1995, Novacom has been developing digital solutions for professional customer communication. As an early pioneer in the use of large language models, the company recognized the potential of AI at an early stage and created Nova – a proven omnichannel platform for industry-specific AI agents. With over 1 million successfully automated customer interactions, TISAX certification, and development based in Germany, Novacom is a trusted partner for companies in automotive, insurance, retail, and mobility
AI for Your Customer Communication
Nova automates customer service across all channels – and communicates like a human. Our industry-specific AI agents handle inquiries via phone, email, and WhatsApp, from claims reporting to product advice. The result: measurable relief for your teams and continuous availability for your customers.
Highlights:
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Always Available - 24/7 – No wait times, even during peak request volumes
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Proven technology – Over 1 million successful interactions with more than 90% customer satisfaction
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True Omnichannel Experience – Phone, email, and WhatsApp – seamlessly unified on a single platform
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Measurable Cost Reduction – Up to 50% lower service costs through intelligent automation
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Industries & Use Cases
Nova delivers tailored solutions for a wide range of industries
Automotive & Mobility
Ideal for customer service, sales, support & appointment management
E-commerce & Retail
Support with orders, returns and delivery information.
Use Case: Carla — The AI Agent for the Automotive Industry
The LDB Group uses Nova under the name Carla. Every day, Carla handles thousands of calls, routine service requests, and appointment bookings — reliably, at scale, and around the clock. Customers such as VW, Mercedes, and Stellantis rely on Carla to reduce service costs by up to 50%.
Get Started with Nova
Automate your customer communication and experience immediate operational relief. Get in touch for a personal consultation and learn how you can be live in just 2–4 weeks.
Contact Data
novacom Gesellschaft für Internet Services,
Software Engineering and Consulting GmbH
Kantstraße 63a
10627 Berlin
+49 (30) 39 80 54 0
+49 (30) 39 80 54 11
Get Started with Nova
novacom Gesellschaft für Internet Services,
Software Engineering and Consulting GmbH
Kantstraße 63a
10627 Berlin
+49 (30) 39 80 54 0
info@novacom.de
